- We offer FREE Shipping Australia-wide for orders over $100.
- Excludes WA, Regional Remote Areas And Islands.
- Note: Some Bulk Items may require an extra shipping charge.
- You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).
- Our products are sent directly from our Redfern, Sydney Warehouse.
- All orders are processed within 2-4 business days.
- Shipping charges for your order will be calculated and displayed at checkout.
- In-store pickup is available for online orders.
- Choose the pickup option at checkout.
- For 24 hours hour click & collect, please give us a call to confirm your arrival time: 02 9171 7860
- PedL will allow a return for store credit, exchange product or refund provided the item in question is returned within 7 days.
- All our E-Bikes and E-Scooters come with 12 months warranty on all electronic and mechanical parts (including battery, motor, controller, display, suspension, wheels) and also 1-2 year warranty on the bike or scooter frame.
- If the product is damaged you can let us know at contact@pedl.com.au.
- Please ensure that you keep the box/packaging for your product in case the item needs to be returned.
- Full Shipping & Returns details: https://www.pedl.com.au/pages/shipping
- All products that are shipped are checked by the manufacturer and by Pedl mechanics however it is important that all bolts and screws on products are checked and tightened during assembly and before embarking on your first ride. This is the responsibility of the rider and Pedl will not be liable for any injury caused by improper assembly which includes misalignment and bolts not being checked for the correct tightness.
- It is the responsibility of the user to read and fully understand the literature provided by Pedl via email at sale for this product when purchased. This information includes, Battery care, Maintenance information and Warranty Information.
- Range and speed of this product will vary based on variables such as weight, terrain, degree of incline, wind, battery age, battery charge, speed reached and all other variables that would affect travel.
- Pedl advertises and sells its products for the purpose of recreational use. Each state and territory in Australia maintains a different set of rules and regulations for the usage of our products. It is the responsibility of users to ride with caution, wear a helmet and protective gear during use, and ensure compliance with local by-laws including requirements of use. Any information or representation provided by Pedl is of a general nature and may vary between users depending on individual circumstances.
- Please note that while we ensure all our bikes are carefully assembled and inspected before shipment, some minor adjustments may still be required. It is not uncommon for gears to be slightly misaligned, brake discs to rub, mudguards to be misaligned, or other adjustments to be needed after assembly. These issues are typically due to the natural settling of components during shipping and are considered a normal part of the assembly process. As such, these adjustments are not covered under Pedl’s warranty.
For best performance, we recommend that you have your bike assembled or inspected by a professional bike technician.
